French Language Services 

Central West LHIN’s health system planning and funding functions are now part of Ontario Health, a government agency responsible for ensuring Ontarians continue to receive high-quality health care services where and when they need them. 

The Central West LHIN population includes a vibrant Francophone community looking for improved access to local health care services in French.

In collaboration with Reflet Salvéo and LHIN-funded Health System Partners (HSPs), the LHIN is committed to applying a French Language Services (FLS) lens when it comes to health system planning and service delivery, ensuring local Francophone residents are provided with a continuum of care that meets their needs (in French). The LHIN is also committed to working with additional partners to improve the quality of data related to the Francophone population, supporting the development and use of common FLS indicators.

In this Section... 


Identified FLS Partners

Based on criteria set by the Ministry of Health and Long-Term Care (MOHLTC), LHINs are responsible for identifying HSPs that may seek designation under the French Language Services Act, 1990. As outlined in the Guide to Requirements and Obligations Relating to French language Health Services (MOHLTC, November 2017), identified HSPs are required to plan and report on services offered in French. The Central West LHIN has four identified health system partners as providers of French Language Services (FLS). They include: 

Please refer to the LHIN's health system partner map for the location and contact information of partners listed.



Local and Regional Planning

The Central West LHIN collaborates with a number of local and regional health system partners to ensure health service planning and delivery reflects the needs and priorities of the Francophone population. More specifically, the LHIN works with:

  • Reflet Salvéo (French Language Health Planning Entity)

  • Francophone community

  • Health system partners, in particular those identified to deliver FLS.

Reflet Salvéo

Reflet Salvéo is the government-appointed French Language Health Planning Entity tasked with supporting the planning and delivery of local health care services to Francophone communities in the Central West, Mississauga Halton and Toronto Central LHINs. Responsibilities include:

  • Promoting active offer of health care services to the Francophone community
  • Providing support to health system partners in their individual and collective efforts to develop health services in French
  • Proactively engaging and mobilizing the Francophone community by working with local community groups, including health system partners, health professionals, residents and consumers to promote and plan health services in French that meet their needs
  • Making recommendations to the LHINs on:

a) methods of engaging the Francophone community in the area

b) health needs and priorities of the Francophone community in the area, including the needs and priorities of diverse groups within that community

c) health care services available to the Francophone community in the area

d) identification and designation of health system partners

e) strategies to improve availability, accessibility of and integration of French language health care services

f) the planning for and integration of health services in the local areas.

To learn more about Reflet Salvéo, please visit

Francophone Community

There exists a vitality within the Central West LHIN francophone community, and the LHIN values its contributions to a variety of local health care issues. The LHIN is working with a variety of active francophone stakeholders across the region, who represent a diverse array of groups including: 

  • Cooperatives
  • Municipalities
  • Seniors
  • Arts, culture and heritage
  • Education
  • Communications
  • Agriculture
  • Women’s groups
  • Immigrants
  • Justice
  • Health
  • Languages
  • Community societies




The Central West LHIN is accountable for ensuring access and accessibility to FLS within its geographic region. Accordingly, the Central West LHIN encourages collaboration among health system partners to enable and expand access to French language health services. The two pieces of legislation that guide FLS in Ontario include: 

  • French Language Services Act, 1990 – which addresses individuals’ rights to communicate and receive services in French, from Government of Ontario ministries anddesignated agencies.
  • Local Health System Integration Act, 2006 – which provides LHINs with the authority to plan, integrate, fund and monitor local health care systems. This act places significant decision-making power at the community level, and focuses health planning on local needs. 

Consistent with its legislative requirements, the planning and delivery of FLS is an identified priority within the LHIN’s 2016-2019 Integrated Health System Plan (IHSP 2016-2019). Progress is documented within the LHIN’s Annual Business Plans (ABPs) and Annual Reports (ARs).




Home to over 922,000 residents (seven per cent of Ontario’s population), the Central West LHIN has grown substantially over the past 20 years. With the highest projected growth rate in the province over the next ten years - over 17,000 new residents per year - the LHIN's population is expected to grow to almost 1.1 million by 2025. 

It is estimated that over 13,500 Francophone residents reside in the Central West LHIN; a number based on an Inclusive Definition of Francophone which estimates the number of persons whose mother tongue is French, plus those persons whose mother tongue is neither French nor English (allophones) but who speak French. 

Areas within the Central West LHIN that are designated under the FLS Act include the Regional Municipality of Peel and, as a part of Toronto, North Etobicoke. 

The following table lists the number of Francophone residents (from 2006 Census data using a definition based on first Official Language spoken) by LHIN Sub-region: 

 Planning Area  Francophone 
 % of Central West LHIN
 Francophone Population
Bolton-Caledon  465 3.4
Bramalea and Area  3,550 26.1
Brampton and Area  5,525 40.5
Dufferin and Area 1,070 7.9
North Etobicoke, Malton, West Woodbridge 3,020 22.1

To learn more about Ontario’s francophone communities, please visit the following websites:


Joint Action Plan 

The Central West, Mississauga Halton and Toronto Central LHINs, in collaboration with Reflet Salvéo, have released the 2017-2019 Joint Action Plan designed to improve the access of local francophone residents to quality health care services.

The 2017-2019 Joint Action Plan summarizes the French language health services strategy that will be followed over the next two years by the three LHIN partners and Reflet Salvéo to improve access for Francophones within their respective catchment areas. The proposed components outlined in this planning document will guide the LHINs’ decisions and actions to achieve common objectives with Reflet Salvéo in order to best support Francophone communities. Actions or initiatives proposed in the document are aligned with MOHLTC priorities and those outlined in the Integrated Health Service Plans and Annual Business Plans of each LHIN partner.

The PLan will work to ensure the following key pillars are maintained and strengthened:

  • Promote health equity and eliminate health disparities and inequities
  • Respect the diversity of communities in the planning, design, delivery and evaluation of services, including meeting the requirements of the FLS Act
  • Continue to strengthen local engagement with Francophone communities
  • Work with health system partners and communities to plan and deliver health services in French. 



Provicial FLS Coordinators Network 

In order to ensure a consistent provincial approach to the strategic development and implementation of FLS internally within the LHINs and externally within the health care system, there is a need for activities to be coordinated amongst the LHINs.

The FLS Coordinators Network works in collaborative fashion to develop and implement consistent provincial approaches to strategic FLS priorities, always applying best practices. For more information on the network please visit the Provincial FLS Coordinator Network website.


French Language Services Resources

Central West LHIN Identified FLS Health System Partners


French Language Health Planning Entity

Government Agencies and FLS Networks 

Legislation and Guidelines

Resources for Health Service Providers

General Interest 


For more information regarding FLS in the Central West area please contact: 

Maureen Buchanan, Director, Communications (Acting) at 905-855-9090 ext. 7909 or